Families across the UK have been left frustrated after a series of technical glitches disrupted Gohenry’s financial services over the past 24 hours. The kids and teens debit card provider, known for helping young people manage their money and savings, has faced widespread reports of account irregularities, including negative balances, unauthorised transactions, and declined cards.
Many parents and guardians have reported that their children’s accounts have inexplicably been put into overdraft or negative balances — a feature Gohenry’s accounts are not supposed to allow. This issue has sparked confusion and concern among users who rely on the service to teach their children financial responsibility within a controlled framework.
“I’ve always trusted Gohenry to keep my child’s spending under control,” said one parent on social media. “But when I checked the account, it was in a negative balance even though there were sufficient funds just hours before.”
Adding to the chaos, some accounts have reportedly authorised transactions despite insufficient funds, while others have experienced their cards being declined at checkout despite having adequate balances. These issues have disrupted everyday spending for young users and their families.
“My son’s card was declined when he tried to buy lunch at school today,” said another user. “He had enough money in his account, but the transaction just wouldn’t go through. It was really embarrassing for him.”
Gohenry has acknowledged the technical issues in a statement, apologising to affected users and assuring them that the matter is being treated with the utmost urgency. The company has not yet provided specific details about the cause of the glitches but stated that their technical teams are working to resolve the problems as quickly as possible.
“We understand the inconvenience this has caused to our users and their families,” the statement read. “We are actively investigating the issue and will provide updates as we work to restore full functionality.”
Many users are calling on Gohenry to provide clearer communication about the issues and steps being taken to prevent future disruptions. Some have expressed concerns about the impact of the glitches on their children’s financial confidence.
“This isn’t just about fixing a glitch,” one parent noted. “It’s about rebuilding trust. My kids use this app to learn about saving and budgeting, and now they’re worried their money isn’t safe.”
This incident highlights the growing reliance on fintech services for everyday banking, particularly among younger users. While these platforms offer convenience and valuable financial education tools, glitches like these underscore the importance of robust systems and contingency plans.
Gohenry users are now eagerly awaiting updates and hoping for a swift resolution to restore confidence in the service. In the meantime, parents and guardians are encouraged to keep an eye on their accounts and remain patient as the company works through the issue.
